Question 1

What should the customer know about our pricing (e.g., discounts, fees)?

Accepted Answer

Generally we charge a $50.00 trip charge,  $75.00 per hour,  plus the cost of materials. Most jobs we can charge by the hour or give you a set price. This allows you to choose. Some jobs take less time than we expect, and some take longer, choosing the set price locks in the maximum amount we will charge you for a specific job that stays within its scope. If we are patching a drywall ceiling, and when installing the patch, we see through the attic and find a hole in the roof that needs to be fixed then the scope of work has changed. We are happy to price the job according to your preference.

Question 2

What is our typical process for working with a new customer?

Accepted Answer

Generally we start over the phone. You will text (801-910-1580) us pictures of the area we will be working on and explain what you want done. We will ask additional questions until it is clear we are on the same page. We will outline the scope of work. What is going to be done, in what order, and how long we expect it to take. We will provide pricing either by the hour or you can choose a flat rate. (See FAQ What should the customer know about our pricing.) When we arrive, we will look over the job and make sure it is within the scope we spoke about. If something is different, or its clear there will be additional work needed you can choose to cancel the work or to move forward within the new scope and pricing. We pride ourselves in honesty, we only want to do the work that you want done and needs to be done, we don't like playing the "add on" game. We have plenty to do without adding to your job, we will only do so if we believe it needs to be done. Example: If we are replacing a garbage disposal but your faucet lines are leaking then we will certainly recommend you change those lines, these would be outside the scope of the disposal job and would be done at an additional charge.

Question 3

What education and / or training do you have that relates to your work?

Accepted Answer

We have over 20 years experience in construction and home repair business. Our wives have also complied an impressively extensive lists of projects we have completed over the years.

Question 4

How did you get started doing this type of work?

Accepted Answer

All of us have generally always been interested in the way things work and having the tools to repair things. One of us started flipping homes, one working construction jobs out of high school, one from on the job training. Between us we have experience from small jobs to building an entire home start to finish. If it’s in your home we probably have the ability to fix it. Anything we are legally allowed to work on we will be happy to repair, replace, or install.

Question 5

What types of customers have you worked with?

Accepted Answer

Generally we work residential and small commercial. Landlords and home owners love that they can rely on us for a wide variety of skills preventing the need to call multiple companies.

Question 6

Describe a recent project you are fond of. How long did it take?

Accepted Answer

There was a main floor 1/2 bath that was 100% carpet. We replaced the flooring with laminate, replaced the standard toilet with and enlarged mouth toilet. It looked like a brand new bathroom when we were done. It was only about 5x6, with minimal obstruction so it went quickly. Using quarter round prevented additional hours that would have been needed to remove molding, caulk, and repaint the molding. It was a very inexpensive way to totally update the room.

Question 7

What advice would you give a customer looking to hire a provider in your area of work?

Accepted Answer

Make sure you and the person to do the work have outlined the scope of work, exactly what is to be done and in what order, when it will be done, how long it will take, and if possible get a max cost. Nothing beats having someone you can trust. If something feels off don't move forward.

Question 8

What questions should customers think through before talking to professionals about their project?

Accepted Answer

The most important thing is to recognize the high cost of material right now and to anticipate what your material costs should be. You used to be able to get a 2x4 only a couple years ago for as low as $1.97, now the cost can top $6.00. If you can, it may be best to wait till pricing drops. If you can't wait recognize that material costs are higher and expect the higher price.

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